Your Questions, Answered
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Jackalope Jewellery is home to a mix of pre loved and vintage finds alongside handmade originals. All made in solid gold or silver and never plated.
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You’ll find everything currently available on the website under the shop section.
I do monthly drops of new pieces as well as pre order windows for handmade jewellery.
The best way to stay up to date and be the first to shop is by signing up to my email newsletter here or by following me on Instagram.
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You can reach me anytime via our contact page or email me at vix@jackalopejewellery.com. You can also drop me a direct message on Instagram.
We aim to respond quickly, usually within one business day.
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Currently I only ship within the UK via my website.
Unfortunately it has become incredibly complex to ship directly to the US and Europe, however if that’s something you’re looking for, drop me an email at vix@jackalopejewellery.com and i’ll do my best to help!
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We offer a 14 day cooling off period, meaning you can return your order in the original packaging and unworn within that time frame. You need to drop me an email at vix@jackalopejewellery.com within 14 days of receiving your goods to start that process.
A refund can be given once your item has been returned to me unworn, in the original packaging. I recommend sending via a tracked service as I can only process the refund once the item has been physically checked by me.
Exceptions
Please note custom-made or personalised items cannot be returned
Items damaged by misuse will not be refunded.
Customers are entitled to repair, replacement, or refund to faulty good. Faults reported within 30 days may qualify for full refund
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All pre loved or vintage pieces are not guaranteed past the point of sale. Please check each listing carefully before purchase. This includes photography as this forms part of the item descriptions.
My intent is to always give you a clear overview of each item and any visible defects will be highlighted in the item listing. Please expect signs of wear as your item is not brand new.

